Appeal Case Decision

POST /post-order/v2/casemanagement/{caseId}/appeal

Buyers and sellers can use this method to appeal a case decision that was not ruled in their favor by eBay customer support. Optionally, the buyer or seller can include an explanation of why they appealing the case decision through the comments container.

This method is not supported in the Sandbox environment.

Input

Resource URI (production)

POST https://api.ebay.com/post-order/v2/casemanagement/{caseId}/appeal

URI parameters

Parameter	Type	Required?	Meaning
caseId	string	Required	The unique identifier of a case. This URI parameter is required in order to identify the case for which an appeal will be filed against. The case ID value is passed in as part of the call URI.

HTTP request headers

All requests made to eBay REST operations require you to provide the authorization HTTP header for authentication.
See HTTP request headers for details.

Authorization

This call uses standard authorization tokens. See Making a Call for details.

Payload model

The following lists all fields that could be included in the request.

{ /* AppealRequest */
"comments":
    { /* Text */
    "content": string,
    "language": string,
    "translatedFromContent": string,
    "translatedFromLanguage": string
    }
}

Request field descriptions

Input Container/Field	Type	Occurrence	Meaning
comments	Text	Optional	This container is used if the buyer or seller wants to add a note or explanation about why an appeal is being made against the case decision.
comments.content	string	Conditional	This field displays the actual textual content in the language specified in the language field. This field is always used for containers using the Text type.
comments.language	string	Conditional	This two-letter code indicates the language used to display the content in the content field. The language will default to the language used on the eBay site if a specific language is not specified through the Accept-Language HTTP header. This field is always used for containers using the Text type. The full list of language enumeration values are defined in the LanguageEnum type definition. Applicable values: See LanguageEnum
comments.translatedFromContent	string	Conditional	If language translation/localization is required, this field displays the actual textual content in the language specified in the translatedFromLanguage field. If language translation was not required, this field is not applicable.
comments .translatedFromLanguage	string	Conditional	If language translation/localization is required, this two-letter code indicates the language used to display the content in the translatedFromContent field. If language translation was not required, this field is not applicable. The full list of language enumeration values are defined in the LanguageEnum type definition. Applicable values: See LanguageEnum

Output

Payload model

This call has no response payload.

null

Samples

New to making API calls? Please see Making a Call.

Note: Some item IDs, user IDs, or other data in these samples might no longer be active on eBay. If necessary, you can substitute current eBay data in your requests.

Sample: Appeal a Case Decision

This operation files a case decision appeal for a buyer or a seller.

Description

Use this operation to file an appeal on behalf of the buyer or the seller when eBay customer support rules against them in a case decision.

Input

The caseId path parameter identifies the INR or Return case being appealed, and the optional comments container enables the user to provide the desired degree of detail.

URL format. See also the non-wrapped version of this URL.

POST https://api.ebay.com/post-order/v2/casemanagement/5********7/appeal
{
    "comments":{
      "content": "I am not happy with this case decision."
    }
    
}

Output

There is no output payload with this response. A successful call contains an HTTP status code of 200.

JSON format.

Change History

Change Date	Description