EscalationInfoType

This type is used by the escalationInfo container, which contains information related to the buyer's and seller's eligibility to escalate a return request to a case.

Type that uses EscalationInfoType:

ReturnSummaryType

Calls that use EscalationInfoType:

/post-order/v2/return POST, /post-order/v2/return/search GET, /post-order/v2/return/{returnId} GET

Fields

buyerEscalationEligibilityInfo ( EscalationEligibilityInfo ) [0..?]

This container indicates if the buyer is eligible to escalate the return request into a return case. If the buyer is eligible to escalate the return request into a return case, the time window during which this buyer must perform this action is returned under this container.

See the Field Index to learn which calls use buyerEscalationEligibilityInfo.

caseId ( string ) [0..?]

The unique eBay-assigned ID of an eBay case. This field will only be returned if the return request was successfully escalated to a return case.

See the Field Index to learn which calls use caseId.

sellerEscalationEligibilityInfo ( EscalationEligibilityInfo ) [0..?]

This container indicates if the seller is eligible to escalate the return request into a return case. If the seller is eligible to escalate the return request into a return case, the time window during which this seller must perform this action is returned under this container.

See the Field Index to learn which calls use sellerEscalationEligibilityInfo.