SellerSNADEscalationReasonType ( token )
Enumeration type that contains the applicable reasons why the seller is escalating an eBay Buyer Protection Significantly Not As Described case. One of these values is passed into the escalationReason.sellerSNADReason field if the seller is escalating a case using the escalateToCustomerSupport call.
Type that uses SellerSNADEscalationReasonType:
Call that uses one or more values of SellerSNADEscalationReasonType:
Enumeration Values
| Value | Description |
| BUYER_STILL_UNHAPPY_AFTER_REFUND | This value is passed into the escalationReason.sellerSNADReason field of the escalateToCustomerSupport request if the seller issued a refund to the buyer, but the buyer is still not satisfied. |
| OTHER | This value is passed into the escalationReason.sellerSNADReason field of the escalateToCustomerSupport request if the seller is escalating the case for any other reason besides the other three reasons defined in SellerSNADEscalationReasonType. If this value is used, it is recommended that the seller also use the comments field in the escalateToCustomerSupport request to justify and support the escalation reason. |
| TROUBLE_COMMUNICATION_WITH_BUYER | This value is passed into the escalationReason.sellerSNADReason field of the escalateToCustomerSupport request if the seller is having trouble communicating with the buyer. |