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This type is used to identify business policies including payment, return, and fulfillment policies, as well as to identify custom policies. These policies are, or will be, associated with the listing. Every published offer must have a payment, return, and fulfillment business policy associated with it. Additionally, depending on the country/countries in which sellers are offering products and/or services to consumers (e.g., residents of the European Union,) specifying additional polices may be required.

This type is also used to override the shipping costs of one or more shipping service options that are associated with the fulfillment policy, to enable eBay Plus eligibility for a listing, or to enable the Best Offer feature on the listing.

Types that use ListingPolicies

EbayOfferDetailsWithAllEbayOfferDetailsWithIdEbayOfferDetailsWithKeys

Calls that use ListingPolicies

Fields

Field
Type
Description
bestOfferTerms
This container is used if the seller would like to support the Best Offer feature on their listing. To enable the Best Offer feature, the seller will have to set the bestOfferEnabled field to true, and the seller also has the option of setting 'auto-accept' and 'auto-decline' price thresholds.

This container is only returned if Best Offer is enabled on listing.
eBayPlusIfEligible
This field is included in an offer and set to true if a Top-Rated seller is opted in to the eBay Plus program. With the eBay Plus program, qualified sellers must commit to next-day delivery of the item, and the buyers must have an eBay Plus subscription to be eligible to receive the benefits of this program, which are free, next-day delivery, as well as free returns.

Note: Currently, this program is only available on the Germany and Australian sites.
This field will be returned in the getOffer and getOffers methods if set for the offer.
fulfillmentPolicyId
This unique identifier indicates the fulfillment business policy that will be used once an offer is published and converted to an eBay listing. This fulfillment business policy will set all fulfillment-related settings for the eBay listing.

Business policies are not immediately required for offers, but are required before an offer can be published. The seller should review the fulfillment business policy before assigning it to the offer to make sure it is compatible with the inventory item and the offer settings. The seller may also want to review the shipping service costs in the fulfillment policy, and that seller might decide to override the shipping costs for one or more shipping service options by using the shippingCostOverrides container.

Business policies can be created and managed in My eBay or with the Account API. To get a list of all return policies associated with a seller's account on a specific eBay Marketplace, use the Account API's getFulfillmentPolicies method. There are also calls in the Account API to retrieve a fulfillment policy by policy ID or policy name.

This field will be returned in the getOffer and getOffers methods if set for the offer.
paymentPolicyId
This unique identifier indicates the payment business policy that will be used once an offer is published and converted to an eBay listing. This payment business policy will set all payment-related settings for the eBay listing.

Business policies are not immediately required for offers, but are required before an offer can be published. The seller should review the payment business policy to make sure that it is compatible with the marketplace and listing category before assigning it to the offer.

Business policies can be created and managed in My eBay or with the Account API. To get a list of all payment policies associated with a seller's account on a specific eBay Marketplace, use the Account API's getPaymentPolicies method. There are also calls in the Account API to retrieve a payment policy by policy ID or policy name.

This field will be returned in the getOffer and getOffers methods if set for the offer.
productCompliancePolicyIds
array of string
This field contains the array of unique identifiers indicating the seller-created global product compliance policies that will be used once an offer is published and converted to a listing.

Product compliance policies provide buyers with important information and disclosures about products. For example, if you sell batteries and specific disclosures are required to be shared with all potential buyers, your global product compliance policy could contain the required disclosures.

A maximum of six (6) global product compliance policies may apply to each offer.Note: For countries that support country-specific policies, use regionalProductCompliancePolicies to apply them to an offer.
regionalProductCompliancePolicies
A comma-delimited list of unique identifiers indicating the seller-created country-specific product compliance policies that that will be used once an offer is published and converted to a listing.

Product compliance policies provide buyers with important information and disclosures about products. For example, if you sell batteries in a country requiring disclosures that apply only to that country, a country-specific product compliance policy could contain this information.

Each offer may include up to six (6) product compliance policies for each of the following countries:
  • United Kingdom [GB]
  • Germany [DE]
  • France [FR]
  • Italy [IT]
  • Spain [ES]

For example, if a seller offers products in the UK, Germany, and Italy, each of which requires custom product compliance information, up to 18 policies (i.e., 6 policies x 3 countries,) may be included with each offer.Note: Product compliance policies that apply to all countries to which a seller ships are specified using productCompliancePolicyIds.
regionalTakeBackPolicies
The list of unique identifiers indicating the seller-created country-specific take-back policies that will be used once an offer is published and converted to a listing. The law in some countries may require sellers to take back a used product when the buyer buys a new product.

Each offer may include one (1) country-specific take-back policy for each of the following countries:
  • United Kingdom [GB]
  • Germany [DE]
  • France [FR]
  • Italy [IT]
  • Spain [ES]

Note: Take-back policies that apply to all countries to which a seller ships are specified using takeBackPolicyId.
returnPolicyId
This unique identifier indicates the return business policy that will be used once an offer is published and converted to an eBay listing. This return business policy will set all return policy settings for the eBay listing.

Note: As a part of Digital Services Act (DSA) requirements, as of April 3, 2023, buyers in the EU must be allowed to return an item within 14 days or more, unless the item is exempt. Where applicable, sellers should update their return policies to reflect this requirement of accepting returns from EU buyers.
Business policies are not immediately required for offers, but are required before an offer can be published. The seller should review the return business policy before assigning it to the offer to make sure it is compatible with the inventory item and the offer settings.

Business policies can be created and managed in My eBay or with the Account API. To get a list of all return policies associated with a seller's account on a specific eBay Marketplace, use the Account API's getReturnPolicies call. There are also calls in the Account API to retrieve a return policy by policy ID or policy name.

This field will be returned in the getOffer and getOffers methods if set for the offer.
shippingCostOverrides
This container is used if the seller wishes to override the shipping costs or surcharge for one or more domestic or international shipping service options defined in the fulfillment listing policy. To override the costs of a specific domestic or international shipping service option, the seller must know the priority/order of that shipping service in the fulfillment listing policy. The name of a shipping service option can be found in the shippingOptions.shippingServices.shippingServiceCode field of the fulfillment policy, and the priority/order of that shipping service option is found in the shippingOptions.shippingServices.sortOrderId field. Both of these values can be retrieved by searching for that fulfillment policy with the getFulfillmentPolicies or getFulfillmentPolicyByName calls of the Account API. The shippingCostOverrides.priority value should match the shippingOptions.shippingServices.sortOrderId in order to override the shipping costs for that shipping service option. The seller must also ensure that the shippingServiceType value is set to DOMESTIC to override a domestic shipping service option, or to INTERNATIONAL to override an international shipping service option.

A separate ShippingCostOverrides node is needed for each shipping service option whose costs are being overridden. All defined fields of the shippingCostOverrides container should be included, even if the shipping costs and surcharge values are not changing.

The shippingCostOverrides container is returned in the getOffer and getOffers calls if one or more shipping cost overrides are being applied to the fulfillment policy.
takeBackPolicyId
This unique identifier indicates the seller-created global take-back policy that will be used once an offer is published and converted to a listing.

One (1) global take-back policy may be specified per offer.
Note: For countries that support country-specific policies, use regionalTakeBackPolicies to apply them to an offer.