EscalateReasonEnum
This enumerated type lists the values that can be used by a buyer or seller as a reason to escalate a return request to a return case.
Type that uses EscalateReasonEnum:
Calls that use one or more values of EscalateReasonEnum:
Enumeration Values
| Value | Description |
| BUYER_NORESPONSE | This value can be used by the seller if the buyer was expected to perform the next action on the return request, but has not responded in a timely manner. |
| BUYER_RETURNED_WRONG_ITEM | This value can be used by the seller if the buyer returned the wrong item. |
| DISAGREE_WITH_RETURN_REASON | This value can be used by the seller if the seller does not believe that the buyer's return reason is valid. |
| ITEM_NOT_RECEIVED | This value can be used by the seller if the seller has not received the return item within the expected delivery time. |
| ITEM_RECEIVED_IN_DIFFERENT_CONDITION | This value can be used by the seller if the seller received the returned item from the buyer, but believes the condition of the item does not match the condition of that same item when the seller originally shipped it to the buyer. |
| NEW_ITEM_NOT_RECEIVED | This value can be used by the buyer if the new replacement item has not been received by the buyer within the expected delivery time. |
| NO_REFUND_FOR_RETURN_SHIPPING | This value can be used by the buyer if the buyer paid for return shipping and was not reimbursed for the return shipping costs. Sellers must pay for return shipping costs if the seller's return policy states that the seller pays return shipping cost, or if the return request was opened due to the item being 'Significantly not as Described'. |
| NO_REFUND_RECEIVED | This value can be used by the buyer if the buyer did not receive an expected refund after the seller received the returned item from the buyer. |
| OTHER | This value can be used by the buyer or seller other if no other reasons in the EscalateReasonEnum type fit the use case. If this value is used in the escalate method, the user should use the comments container to provide a detailed explanation about why the return request is being escalated. This value may also get returned in a 'Get' response if the escalation reason cannot be determined. |
| RECEIVED_WRONG_ITEM | This value can be used by the buyer if the buyer received the wrong replacement item. |
| SELLER_NO_RESPONSE | This value can be used by the buyer if the seller has not responded to the buyer's return request in a timely manner. |
| TROUBLE_COMMUNICATION_WITH_BUYER | This value can be used by the seller if the seller is having trouble communicating with the buyer about the return request. |
| TROUBLE_COMMUNICATION_WITH_SELLER | This value can be used by the buyer if the buyer is having trouble communicating with the seller about the return request. |