Formal eBay support comes from the Developer Technical Support team. You must be a registered eBay developer to interact with Developer Technical Support. Developer Technical Support offers Premium Technical Support, a paid-for service.
Before you can take advantage of Premium Technical Support, you must first activate Developer Account Support. Activating support allows you to interact with the eBay Developer Technical Support team. To activate Developer Account Support:
Before you can request Premium Technical Support:
Once you have purchased support hours, go to the Request Support tab to file a ticket.
Developer Technical Support is a premium developer service provided by eBay. The goal of the Developer Technical Support team is to make sure that you use the eBay APIs in the best fashion possible. While they cannot write your code for you, they can help you understand the best and most efficient way to use the eBay APIs.
To optimize the time you spend conversing with Developer Technical Support, they require that you prepare the information needed to isolate the issue(s) you've encountered.
At a minimum, prepare the following information before contacting Developer Technical Support:
To create a support request, go to the Request Support tab of the Premium Support page and complete a ticket.
Tip: When you encounter problems with a request, it's important that you save the HTTP response header values to help the support team find the details of the specific call with which you are having trouble.