Home
Find the answer to your question
Question: In my AddItem or ReviseItem request, I don't have improper words in my description and there is no problem with my seller account, but I am still getting the following error:
<Errors>
<ShortMessage>The item cannot be listed or modified.</ShortMessage>
<LongMessage>The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.</LongMessage>
<ErrorCode>240</ErrorCode>
<SeverityCode>Error</SeverityCode>
<ErrorClassification>RequestError</ErrorClassification>
</Errors>
Why am I getting this error?
Summary
Answer: There are several reasons why you may not be able to list an Item for aseller and most of the times the API surfaces Error Code 240 - "The itemcannot be listed or modified" . Most of the times, the response also returns the Message tag, which can contain very detailed information about the actual problem and how it can be resolved.
These are returned in the Message tag and you can render it as HTML sothat your users can take appropriate action.
Here is an example of an AddItem response with the Message tag:
<?xml version="1.0"encoding="utf-8"?>
<AddItemResponse xmlns="urn:ebay:apis:eBLBaseComponents">
<Timestamp>2006-09-20T17:43:26.248Z</Timestamp>
<Ack>Failure</Ack>
<Errors>
<ShortMessage>Theitem cannot be listed or modified.</ShortMessage>
<LongMessage>Theitem cannot be listed or modified. The title and/or description may containimproper words, or the listing or seller may be in violation of eBay policy.</LongMessage>
<ErrorCode>240</ErrorCode>
<SeverityCode>Error</SeverityCode>
<ErrorClassification>RequestError</ErrorClassification>
</Errors>
<Message><div> eBay has detected that a third party may have accessed your account. In an effort to protect your account, we have put a temporary block on bidding, selling, and the ability to send email messages to other eBay members until you create a new password through the Forgot My Password process. <a href="http://cgi4.ebay.com/ws/eBayISAPI.dll?ForgotYourPasswordShow"target="_blank">Click here</a> to change your password.</div><font color="#BEBEBE"size="1">{e11613-156283x}</font>
</Message>
<Version>475</Version>
<Build>e475_intl_Bundled_3535172_R1</Build>
</AddItemResponse>
When you render the contents of the Message tag as HTML this is how it appears:
eBay has detected that a third party may have accessed your account. In an effort to protect your account, we have put a temporary block on bidding, selling, and the ability to send email messages to other eBay members until you create a new password through the Forgot My Password process. Click here to change your password. {e11613-156283x} |