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This enumerated type lists the Customer Service Metric types that are available for Customer Service Metric reports generated with Feed API.

Type that uses CustomerServiceMetricTypeEnum

CustomerServiceMetricsFilterCriteria

Calls that use CustomerServiceMetricTypeEnum

POST
/customer_service_metric_task
GET
/customer_service_metric_task/{task_id}
GET
/customer_service_metric_task

Enumerations

Value
Description
ITEM_NOT_AS_DESCRIBED
The metric rating is based on Item not as described (SNAD) transactions.
ITEM_NOT_RECEIVED
The metric rating is based on Item not received (INR) transactions.